Lucky Holidays Pvt. Ltd. (“us”, “our” or “we”) respects your privacy and this policy sets out how we collect, use, store, disclose and otherwise treat your personal information as required by the Nepalese Privacy Principles set out in the Privacy Act. Your personal information is collected by us for the primary purpose of providing travel services to you.
The personal information collected, held, used and disclosed by us is collected from you either directly, by our personal travel managers or from third parties.
We only collect personal information that is necessary to assist us in providing the services you request. The types of personal information that we collect from you depends on your individual circumstances and on the type of service that you request from us. For example, when you request us to make your travel arrangements, we (or our personal travel managers) collect personal information such as:
Sensitive information is collected if it is relevant to the provision of travel related services, such as insurance cover. This could include, but is not limited to, health information, religious practices or details of a criminal record that may be relevant to your travel arrangements.
We (or our personal travel managers) may collect your personal information in a variety of ways, including the following methods:
We collect your personal information for the primary purpose of providing travel related services, including:
We will not sell our client database to third parties and will only use your personal information for the purpose for which it was provided or a related secondary purpose, unless you agree otherwise or the use and disclosure is permitted under the Privacy Act.
Your personal information may be disclosed to third parties in the following circumstances:
When we book travel arrangements for you and collect your personal information we act as agent on behalf of travel service providers, such as airlines, tour companies, travel insurance providers and hotels who are responsible for providing your services.
The personal information that we need to disclose to third party travel suppliers to provide you with the travel services you request may include sensitive information.
Some of the travel service providers that we disclose your personal information to may be located outside Nepal. The overseas travel service providers may not have privacy standards equivalent to the standards imposed in Nepal. We do not exercise any control over the privacy practices of overseas recipients. If you do not consent to this you should not disclose your personal information to us.
Our parent company is located in Nepal. The personal information that we collect from Nepalese customers will be stored on our servers in Nepal and may be accessed by employees of our parent company.
We take reasonable steps to:
Security measures that we have in place to protect your personal information include the following:
To the extent permitted by law, we are not liable for any unauthorized access to your personal information or for any other security breach.
You can unsubscribe from receiving communications from us at any time. If you do not wish to receive any further marketing material from us click on the unsubscribe link.
You are able to access and correct your personal information held by any of our personal travel managers by contacting that personal travel manager directly.
You may request access to, or correction of, any of your personal information that we hold by contacting us directly using the details set out below. We will respond to your request within a reasonable period after it is made and may recover from you our reasonable cost of providing you with access.
Our website contains links to other websites that are not controlled, operated or maintained by us. We are not responsible for the privacy practices of those websites. Before providing your personal information to such websites, you should read, and ensure that you understand, their privacy policies.
If you do not wish to receive cookies, or prefer to use the website anonymously, you should adjust your internet browser settings accordingly.
If you have a complaint about the way we have dealt with your personal information, or if there has been a breach of the Nepalese Privacy Principles, please contact us directly using the details set out below. We will respond to your complaint within a reasonable time.
Lucky Holidays contact details
Consumer Line: 977 9801062014/9801095029
Attention: Privacy Officer