Please Upgrade Your Browser
Lucky Holidays


Frequently Asked Question


When should I make my booking?

As soon as you are sure which dates you wish to travel, we would advise you to make your reservation. During traditionally busy periods, we would book as early as possible. To obtain the lowest airfare must be book within 14 days or more in advance. Some destinations as the USA, Australia, Europe and Japan , advance purchase is required. 


I am ready to book - what do I do?

Call 9801062014 or e-mail us at with the following details.

  • Full passenger name(s) as per your passport or Id issued by any government.
  • Dates you wish to travel (let us know if you have any flexibility) and how long you want to stay.
  • Contact number.
  • Type of Holiday Package and destination country.


What if I don't hear from you after I have made the booking request?

We respond to all booking requests. It's possible our emails may be filtered out by some Spam programs, so please check your Junk folders just in case. If you do not receive a response from us please contact your Consultant by email or by phone 9801062014 for urgent queries.


Do I have to pay in full straight away?

This depends. Some 'special offers' require payment to be made at the time of booking. Some other fares could be paid a few days after the reservation is done. Travel Tip - Pay early. We issue the ticket early and you avoid possible fare increases.


How can I pay?

  • By Cash
  • By Credit or Debit card (Visa, Master Card, American Express )
  • By IME
  • By Bank Transfers
  • By Bank Deposits
  • By cheque ( Must be credited at least 3 days before departure)


What if I have special requests regarding holiday packages?

The booking form gives you the opportunity to let us know your special requests. All requests are passed onto the property and these will be accommodated by the property where ever possible.Please be aware that room location & early check-in/late check-out requests cannot be guaranteed.


Are there any additional charges or hidden costs?

There are no hidden costs. But price is subject to availability of hotels and air fare.


Does the airline allow name changes on airline tickets?

Name changes are not allowed in any circumstances. Once the ticket is issue the name can't be changed.


What types of documents are required to travel?

For a domestic flight at check in a government ID is required. For international flights passport is needed, and a visa. So, please be advised to check if you need a visa for your destination. Our agents are not responsible for information regarding visa or passport requirements.


Can I travel with a one-way ticket to any country?

If you are not citizens of that country you cannot travel with a one way ticket. You need to have round-trip ticket.


On International flights do I need to pay departure tax at airport?

No, departure tax is already included in air ticket fare you paid.


Do I need an international driving license to hire a car?

All drivers must hold a current, non-probationary license (with an English translation shown on the license) from their country of residence, or an international drivers permit. Licenses (and a valid passport) must be carried at all times when driving, and for rentals longer than three months, license regulations should be checked with the motor registration authority on arrival in destination..


Could a minor flight unaccompanied?

Minors between the ages of 7-12 years old could travel alone with an escort service offered by the airline of your choice. There may be an extra charge by the airline. For connecting flights, they are allow to travel only on an early flight and it has to be at least one or more flights after the one they are flying.


How many pieces of luggage I'm permitted?

Must of the airline allow you to take 23 Kgs  or 2 pieces of no more than 46 Kgs and a carry-on of no more than 7 Kgs. It depends upon the airlines baggage policy.Extra luggage may be permitted by the airline at an extra cost.


Can I bring extra luggage?

Yes, you can. Airlines will charge an extra fee for each luggage you bring.


Can I change the dates on my ticket or destination or Holiday Package?

The ticket has to be unused in order to change destination. Depending on the type of ticket you have you can change the destination. Some airlines tickets may be Non changeable. Regarding tour packages, it may cost you some charges.


What if I need to cancel or amend my booking?

Please see our Terms & Conditions for full details.


How can I earn a free airline ticket?

After you travel a certain amount of air miles the airline company will issue a free ticket- the number of travel miles needed to earn a ticket differs between carriers.


What is a frequent flyer number?

A frequent flyer number is the account number that the airline of your choice provides you to accumulate miles every time you travel.


How may I obtain a frequent flyer number?

Lucky Holidays  will be glad to set it up for you , for free. For your request, please email us at


What type of information do I need to open a frequent flyer account?

  • Full name
  • Home address
  • Telephone number
  • Date of Birth
  • Passport Number


Can I purchase insurance for my trip?

Yes, you can. We can recommend you some Insurance company for you.Highly recommend for international travelers.


What if I miss my flight?

If you miss your flight, please contact our emergency Duty Officer at the earliest opportunity on 9801062014/9801095029. If you miss flight due to your problem, all charges has to be paid by yourself.


Is my ticket refundable?

Must of the tickets are refundable. Unless you purchase restricted or budget airline ticket. You need to ask us refund rules thoroughly before you issue tickets.


When can I cancel my reservation if I'm not traveling?

You must cancel or change your reservation at least 24 hours in advance from the date of departure. If changes are not done within the time limit the ticket will not have any value and can't be use. Some airlines permit date change after departure at certain charges.


How much is the penalty fee?

Depending where you traveling the penalty fee is different and it defers according to the airline penalty rules.